Women Khaki Comfit Shoes WM1306

7-Day Easy Return & Exchange

We’re confident in the quality of every OSTRO pair, and we want you to be happy with your purchase.

Please note: This return and exchange policy is valid for online orders only and does not apply to purchases made at our physical store.

Exchange
Wrong size or color? You can exchange your item within 7 days of delivery, subject to stock availability.

Return
Not satisfied with your order? You can return it within 7 days of delivery for a refund.

Conditions

• Items must be unworn, unwashed and in their original packaging.
• The 7 days are counted from the date your order is delivered.
• Items showing signs of use, damage after delivery, or missing packaging may not be eligible.
• [Return/exchange delivery charges are borne by CUSTOMER]

How to Request a Return or Exchange

1. Message us on WhatsApp at +92 311 7137440 within 7 days of delivery.
2. Share your order number and tell us whether you’d like an exchange or a return, along with a photo of the item.
3. Our team will confirm and guide you through the next steps.

Refunds: Approved refunds are processed within [5-7] working days after we receive the item, to your original payment method or [bank/mobile wallet].

• All deliveries are subject to stock availability and payment authorization.
• Delivery Charges Rs.200 will be charged on all orders.
  
• We will endeavor to deliver orders within 3 to 5 working days subject to provision of a valid address within Pakistan. However force majeure events might delay or render impossible any deliveries. 
• No dispatches can be made on weekends, gazette holidays and outside normal business hours.
• In case of COD (cash on delivery), delivery shall only be made against cash payment in full.
• A signature will be required upon delivery of goods to you.
• If no person is present at the delivery address provided by you during normal working hours, goods will be returned to us by the courier. Next delivery after your confirmation will be on your cost.
• OSTRO uses POSTEX as delivery partners.